This book provides a collection of comprehensive research articles on the rising demand for more informative consumer services from e-commerce and agent technology researchers, academicians, and practitioners with an overview and references to the latest advancements in the field.

"This book presents the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting service computing processes"--Provided by publisher.

1. Comparative analysis of international education systems / John Wang ... [et al.] -- 2. Customer perspectives of mobile services / Banu Kargin, Nuri Basoglu, Tugrul Daim -- 3. Customer perceived value of travel and tourism Web sites / Maria Lexhagen -- 4. The architecture of service systems as...

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

"This book provides a comprehensive collection of knowledge from experts within the information and knowledge management fields, outlining areas on knowledge management, innovation, information technologies and systems, and services industry"--Provided by publisher.

"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and...

"This book fosters a scientific understanding of mobile services, provides a timely publication of current research efforts, and forecasts future trends in the mobile services industry and its important role in the world economy"--Provided by publisher.

"With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of...

"This book meets the challenges presented by the rise of ubiquitous computing by providing a detailed discussion of best practices and future developments in the field of automation and robotics"--Provided by publisher.

In the mid 1990s, the widespread adoption of the web browser led to a rapid commercialization of the Internet. In addition, initial success stories were reported from companies that learned how to create an effective direct marketing channel - selling tangible products to consumers directly with...