1. The panorama of information systems quality / Evan Duggan, Han Reichgelt -- 2. An overview of software quality concepts and management issues / Alain April, Claude Laporte -- 3. The different views of software quality / Bernard Wong -- 4. Making real progress with the requirements defects...

"This book provides an advanced, state-of-the-art understanding of the links between the knowledge assets dynamics and the business value creation, focusing on the theory, models, approaches, methodologies, tools and techniques for measuring and managing organizational knowledge assets dynamics...

"This book investigates some of the primary technologies being used in educational settings and how a less structured and more open learning environment can effectively motivate students in their studies"--Provided by publisher.

"This book presents applications of the Six Sigma DMAIC method for improving risk management in finance specifically elaborating on different aspects of financial risks analysis and management. It also explores different aspects of enhancing risk analysis and management in the various fields"--

This book presents a comprehensive collection of quality of service mechanisms for various access technologies and introduces existing and traditional approaches to traffic management for wireless technologies. With expert international contributions, this critical mass of knowledge covers both...

"This book addresses the reason, principles and functionality of health and health care systems and presents a novel framework for revealing, understanding and implementing appropriate management interventions leading to qualitative improvement"--Provided by publisher.

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book offers a framework for measuring quality of service in the healthcare industry as it pertains to nursing, with insight into how new technologies and the design of personalized medicine have improved quality of care and quality of life"--Provided by publisher.