/ Valentina Morandi and Francesca Sgobbi -- 5. CRM for innovation in European companies / Carolina López-Nicolás and Francisco …"This book provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research … -- 3. Improving CRM 2.0 through collective intelligence by using CBIR algorithms / Yuliana Perez-Gallardo, Giner Alor …

1. Effective implementation of sales-based CRM systems: theoretical and practical issues / George J. Avlonitis and … -- 4. Can firms develop a service-dominant organisational culture to improve CRM? / Jamie Burton -- 5. Identifying the … -- 6. Customer relationship management in social and Semantic Web environments / Ángel García-Crespo ... [et al.] -- 7. CRM …

business environments / Kijpokin Kasemsap -- Data-driven customer centricity: CRM predictive analytics / Othman Boujena …

"The focus of the book is on managing innovation through bridging gaps created from theories, relative advantages or … competitiveness, social differences, and innovation capability and performance"--Provided by publisher. …1. Cumulative causation as explanatory theory for innovation / Geoff Bamberry -- 2. Lowering the center of gravity …

1. Innovation through virtual technologies / N. Raghavendra Rao -- 2. Soft-touch Haptics modeling of dynamic surfaces … / Hanqiu Sun, Hui Chen -- 3. Collision detection / Gabriel Zachmann -- 4. Virtual environment visualisation of executable …

"This book outlines different tools and technologies that can be applied depending on the type of innovation an … organization desires, providing concrete advice on the different types of innovation, situations in which innovation may be useful …1. Readiness for knowledge management, methods and environments for innovation / Ileana Hamburg, Timothy Hall -- 2 …

Gaspar, Arlindo Silva -- 14. Customer involved open innovation / Marcel Weber, Simone Geerts -- 15. Stimulating creativity … and innovation in and around organizations / Kirsten Sr̜ensen -- 16. Research project future of the present / Sandra Rech …

1. Have you taken your guys on the journey? / Dubravka Cecez-Kecmanovic, Fouad Nagm -- 2. Service innovation using … centric operations / Nimini Wickramasinghe, Rajeev Bali -- 4. Innovation translation, innovation diffusion and the technology …

"This book provides empirical research findings and best practices on creativity and innovation in business … participation / Natalya Sergeeva, Milan Radosavljevic -- 5. Cultivating innovation through social relationships / Ruth Bridgstock … and innovation / Fernando Sousa, Ileana Monteiro, René Pellissier -- 8. An interdisciplinary workshop for business …