/ Philipp Spreer, Katrin Kallweit -- Towards a benchmark in the innovation of the retail channel / Milena Viassone -- Radical … and incremental innovation effectiveness in relation to market orientation in the retail industry: triggers, drivers, and … supporters / Michael Lewrick [and 4 others] -- Fashion retail innovation: about context, antecedents, and outcome in …

conceptual model of customer innovation centric / Amin A. Shaqrah -- 10. Customers knowledge and relational marketing: a Web 2 … -- 18. Adoption of electronic payment services by Iranian customers / Abbas Keramati ... [et al.] …

-- Business innovation and information management -- Service innovation and management -- Innovation driven knowledge management …

-- Evolution of end user participation in IT projects / Marcin Sikorski -- Enabling IT innovation through soft systems engineering … / Marcel Jacques Simonette, Edison Spina -- Prosumer's responsibilities?: on stage to a dedicated framework for services … implications on globally competitive business model / Sudhanshu Joshi -- Exploring the effects of trust, perceived risk, and e-services …

Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services … as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10 …. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused …

, including e-commerce, e-services, outsourcing applications, and consumer resources management. … Industry / Md. Mahbubur Rahim, etc. -- Inter-Organizational E-Commerce in Healthcare Services: The Case of Global Teleradiology …

/ Yogesh K. Dwivedi, Mohamad Hisyam Selamat, Banita Lal -- Citizens' adoption of pay-to-use e-government services: an empirical … for inclusive e-government services / Heiko Hornung, M. Cecília C. Baranauskas -- Diffusion of personalized e …-government services among Dutch municipalities: an empirical investigation and explanation / Vincent M.F Homburg, Andres Dijkshoorn …

-- The role of consumer innovativeness and trust for adopting internet phone services / JungKun Park, Te-Lin Chung, Won …-Moo Hur -- Examining behavioral intention toward mobile services: an empirical investigation in Greece / Theodora Zarmpou … practical experiences in the realization of e-gov employment services / Elena Sánchez-Nielsen -- The WAVE platform: utilising …