The objective of this paper is to estimate technical efficiency in retailing; and the influence of inventory investment, wage levels, and firm age on this efficiency. We use the output supermarket chains¿ sales volume, calculated isolating the retailer price effect on its sales revenue. This...

The aim of this study is to analyse the efficiency of companies forming collective brands in the experience goods sector. The central hypothesis is that collective brands have a positive impact on the efficiency of their member companies and that this is because collective reputation encourages...

This article focuses on the impact of third-party complaints on firm performance. We propose two research hypotheses, which are developed from the literature of dissatisfaction, emotions, and economics. The methodology is based on an event study to estimate variation in firm share returns in the...

The aim of this paper is to analyse the efficiency of the travel agencies operatingin Spain, and to examine the determining factors of such efficiency, in terms of verticalintegration, market concentration, size and performance. The methodology employed is based on different techniques for the...

The purpose of this paper consists in analyzing the impact of obtaining a quality certification (ISO 9000) on firms¿ market value, and to examine its influence on volatility. The sample used contains all the firms that, while trading in the Spanish stock market, have ever obtained a quality...

In the advent of Customer Relationship Management, a more accurate profile of the consumer is needed. The objective of this paper is to show the usefulness of knowing consumer¿s complete utility function through his/her marginal utilities. This approach allows one to form groups of individuals...

The objective of this study is to contrast the effects of market share and industrial conditions on the performance of companies, basing our evaluations on their stock value and their resources. The basichypotheses are: i) That an increase in market share that isn't supported by changes in the...

The aim of this study is to examine the determining factors of a firm's performance, as a direct consequence of its diversification strategy in its expansion into foreign markets, considering certain factors like the market, the product and the company itself. As a novelty, the methodology...

The aim of this paper is to analyse the determinants of diversification mode (acquisition versus greenfield) through foreign direct investment considering various theories, such as those of mergers and acquisitions, transaction costs, the learning organisation, the institutional context of the...

The objective of this study is two-fold: First, we test the goodness of fit of different diffusion models that include the variable ¿distribution¿, and we then analyze the existence of the effects "country" and "time" in the parameters of diffusion currently employed in different European...