Significant amount of work currently undertaken by CEIOPS; Some challenging times ahead; I will focus on two main workstreams: PRIPs and IMD Revision...

The process; A case for EU action; IGS in MS of the EU/EAA; Design Features; The outcome: What size?...

U.S. policy holder protection; U.S. garanty fund system; Notable Features...

This session is about the grwoing political influence - and sometimes what I would regard as interference - with liability insurance in Europe. To me, this is a growing problem and I don't know when it is going to end. It could, however, lead to a complete reshaping of liability insurance and i...

Former CEIOPS Intermediaries Expert Group, CEIOPS Committee on Consumer Protection, Conclusions of the De Larosière Report, Lessons learned from the crisis...

Effective market regulation is criticial to consumer protection. Communication between various insurance department division is key. Market regulatory reforms are focusing on analysis, uniformity and collaboration...

Definitions of CVM and CRM are plentiful but they all have customer at their core: "...customer centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction...

The demograhphic shift known as Gen Y (birth years 1982-1993) is merging as a new long-term driver of growth. Largest generation since baby boomers. Projected to become the wealthiest generation ever. Similar to earlier generations, what Gen Y purchases will be triggered in large part by life...

Consumers across Asia are becoming wealthier, older, and more sophisticated in their behaviors and attitudes towards financial services. Rising affluence and high net worth across Asia. The population of affluent and high net worth individuals is grwoing rapidly across Asia...