Measuring NPS is relatively straight forward, but using it to drive economic value is not. NPS must lead to a "so what" for the organization. NPAs programs and inititatives must be cost-effective and profitable....

Introduction - Remark; Power of Direct Marketing; Life Cycle Marketing; Lead Generation Programme - A Multi-Channel Experience; Proactive Retention Management, Key Success Factors for Multi-Channel Distribution...

This new report from the Geneva Association looks at the relationship between insurance wind-downs and systemic risk, concluding that frameworks for dealing with such risks in banking "would be a poor guide" to necessary changes in insurance. The report argues that all necessary recovery and...

This Geneva Association “insurance reader on the credit crisis” has been put togetheras a reaction to the widespread demand for reliable information on and an intellectualappreciation of the insurance sector’s involvement in the credit crisis. Since the end of2007, The Geneva Association...

Description of New international regulatory landscape and the IAIS response to challenges for insurance supervisors.

Leader's Statement of the G20 Pittsburgh Summit, What's Systemic Risk, Framework for Mitigating Systemic Risk, Japanese Safety-net for Deposit-taking Financial Institutions...