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The Limits of Reputation in Platform Markets : An Empirical Analysis and Field Experiment

Nosko, Chris - 2015

We argue that reputation mechanisms used by platform markets suffer from two problems. First, buyers may draw conclusions about the quality of the platform from single transactions, causing a reputational externality across sellers. Second, for a variety of reasons we discuss, reputations will...

Persistent link: https://www.econbiz.de/10012457836

Exit, Tweets and Loyalty

Gans, Joshua S. - 2017

quality - measured by on-time performance - deteriorates, especially when the airline operates a large share of the flights in …

Persistent link: https://www.econbiz.de/10012455634

Competition and Quality : Evidence from High-Speed Railways and Airlines

Fang, Hanming - 2020

of HSR leads to significant reductions in the mean and variance of travel delays on the affected airline routes. Second …

Persistent link: https://www.econbiz.de/10012481330

How Do Firm Financial Conditions Affect Product Quality and Pricing?

Phillips, Gordon M. - 2011

airline industry. We consider an airline's choices of quality and price as dynamic decisions that trade off current cash flows … for future revenue. We examine how airline mishandled baggage, on-time performance and pricing are related to financial … distress and bankruptcy, controlling for the endogeneity of financial distress and bankruptcy. We find that an airline …

Persistent link: https://www.econbiz.de/10012461424

Consumer Reviews and Regulation : Evidence from NYC Restaurants

Farronato, Chiara; Zervas, Georgios - National Bureau of Economic Research - 2022

We investigate the informativeness of hygiene signals in online reviews, and their effect on consumer choice and restaurant hygiene. We first extract signals of hygiene from Yelp. Among all dimensions that regulators monitor through mandated restaurant inspections, we find that reviews are more...

Persistent link: https://www.econbiz.de/10012938684

Improving the Quality of Choices in Health Insurance Markets

Abaluck, Jason - 2016

Insurance product choice is a central feature of health insurance markets in the United States, yet there is ongoing concern over whether consumers choose appropriately in such markets - and little evidence on solutions to any choice inconsistencies. This paper addresses these omissions from the...

Persistent link: https://www.econbiz.de/10012455763

Free to Choose? Reform and Demand Response in the English National Health Service

Gaynor, Martin - 2012

The impacts of choice in public services are controversial. We exploit a reform in the English National Health Service to assess the impact of relaxing constraints on patient choice. We estimate a demand model to evaluate whether increased choice increased demand elasticity faced by hospitals...

Persistent link: https://www.econbiz.de/10012460086

Platform as a Rule Maker : Evidence from Airbnb's Cancellation Policies

Jia, Jian; Jin, Ginger Zhe; Wagman, Liad - National Bureau of Economic Research - 2021

Digital platforms are not only match-making intermediaries but also establish internal rules that govern all users in their ecosystems. To better understand the governing role of platforms, we study two Airbnb pro-guest rules that pertain to guest and host cancellations, using data on Airbnb and...

Persistent link: https://www.econbiz.de/10012585362

Biased Sampling of Early Users and the Direction of Startup Innovation

Cao, Ruiqing; Koning, Rembrand M.; Nanda, Ramana - National Bureau of Economic Research - 2021

Using data from a prominent online platform for launching new digital products, we document that the composition of the platform's 'beta testers' on the day a new product is launched has a systematic and persistent impact on the venture's success. Specifically, we use word embedding methods to...

Persistent link: https://www.econbiz.de/10012585366

How Well Does Bargaining Work in Consumer Markets? A Robust Bounds Approach

Larsen, Bradley J.; Freyberger, Joachim - National Bureau of Economic Research - 2021

This study provides a structural analysis of detailed, alternating-offer bargaining data from eBay, deriving bounds on buyers and sellers private value distributions using a range of assumptions on behavior. These assumptions range from very weak (assuming only that acceptance and rejection...

Persistent link: https://www.econbiz.de/10012616649

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