A study on the factors affecting customer satisfaction in online airline services
Year of publication: |
2015
|
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Authors: | Nur Fazidah Elias ; Hazura Mohamed ; Rira Rahayu Arridha |
Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 20.2015, 3, p. 274-288
|
Subject: | customer satisfaction | online airline service | scale | service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
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