that, due to resource constraints, persuasion factors more highly for entrepreneurial than incumbent firms. However …

productivity impacts of movements from traditional adversarial management, which is the norm in this industry, to total quality …

and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives …, 44 middle managers, and 17 front line workers. The interviews elicited information on the motives for adopting TQM, the … role of leadership, the use of monitoring, the use of rhetoric, the extent and type of training, the basis for employee …

Quality certification is a common tool to reduce asymmetric information and enhance trust in marketplaces. Should the …, incorporating output measures makes the certificate more relevant for consumer experience, but doing so may discourage seller effort … bias for sellers in critical markets and a clearer threshold motivates sellers to just reach the threshold. The new regime …

" --delivering quarterly earnings at the expense of longer term investments--makes it difficult for firms to make the investments … necessary to build competitive advantage. "Short termism" has been blamed for everything from the decline of the US automobile … accounting literature establishes that firms routinely sacrifice long-term investment to manage earnings and are rewarded for …

This essay reviews the theoretical and empirical literature on quality disclosure and certification. After comparing … quality disclosure with other quality assurance mechanisms and describing a brief history of quality disclosure, we address … quality measurement, the effect of third party disclosure on consumer choice and seller behavior, as well as the economics of …

for society depends on whether their financial and health benefits outweigh their costs in terms of the quantity, quality …/or hospital - may address important informational asymmetries in markets for health care, but they may also give doctors and … hospitals incentives to decline to treat more difficult, severely ill patients. Whether report cards are good for patients and …

We investigate empirically the determinants of the quality of governments in a large cross-section of countries. We …