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Quality certification programs help consumers to identify high-quality products or sellers in markets with information asymmetries. Using data from eBay UK's online marketplace, we study how certification's impact on consumer demand varies with market- and seller-level attributes, exploiting...
Persistent link: https://www.econbiz.de/10012458590
We investigate the informativeness of hygiene signals in online reviews, and their effect on consumer choice and restaurant hygiene. We first extract signals of hygiene from Yelp. Among all dimensions that regulators monitor through mandated restaurant inspections, we find that reviews are more...
Persistent link: https://www.econbiz.de/10012938684
Digitization has led to product proliferation, straining traditional institutions for product discovery; but digitization has also spawned crowd-based rating systems. We compare the relative impacts of professional critics and crowd-based Amazon star ratings on consumer welfare in book...
Persistent link: https://www.econbiz.de/10012479300
We examine the effect of consumer reviews on relative sales of books on Amazon.com and BarnesandNoble.com. We find that 1) reviews are overwhelmingly positive at both sites, but there are more reviews and longer reviews at Amazon.com, 2) an improvement in a book's reviews leads to an increase in...
Persistent link: https://www.econbiz.de/10012468546
Collective reputation implies an important externality. Among firms trading internationally, quality shocks about one … noninspected firms. These findings highlight the importance of collective reputation in international trade and the challenges … the strength of the reputation spillover. We find that the spillover effects are smaller in destinations where people have …
Persistent link: https://www.econbiz.de/10012480227
Product-recall data and information on stock-price reactions to recalls are used to estimate the value of reputation in … occurs. We estimate that reputation accounts for 8.3 percent of firm value and that welfare is 26 percent of its first best …
Persistent link: https://www.econbiz.de/10012482229
In a world of imperfect information, reputations often guide the sequential decisions to trust and to reward trust. We consider two-player situations where the players meet but once. One player - the truster - decides whether to trust, and the other player - the temptee - has a temptation to...
Persistent link: https://www.econbiz.de/10012462233
which firms slant their reports toward the prior beliefs of their customers in order to build a reputation for quality. Bias …
Persistent link: https://www.econbiz.de/10012467012
rate of return by saving abroad. Bulow and Rogoff conjecture that, even under condition (ii), in more general reputation … models with multiple relationships and spillover across them, reputation may support debt. This paper shows what is needed …
Persistent link: https://www.econbiz.de/10012473373
firm invests, and the market shuts down. Learning introduces reputation incentives such that a fraction of entrants do … invest. If the market operates with spot prices, simple regulation can enhance the role of reputation to induce investment …
Persistent link: https://www.econbiz.de/10012460760