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Satisfaction Guaranteed : When Moral Hazard meets Moral Preferences

Andreoni, James - 2017

Theorists and policy analysts have convincingly argued that greater trust makes a more efficient society by eliminating … trust-building contract device: satisfaction guaranteed. We find that satisfaction guaranteed indeed builds trust and … it is fully voluntary, but the guarantee only elicits the trust of buyers when it has legal backing …

Persistent link: https://www.econbiz.de/10012455329

Exit, Tweets and Loyalty

Gans, Joshua S. - 2017

Hirschman's Exit, Voice, and Loyalty highlights the role of "voice" in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using data on...

Persistent link: https://www.econbiz.de/10012455634

Platform as a Rule Maker : Evidence from Airbnb's Cancellation Policies

Jia, Jian; Jin, Ginger Zhe; Wagman, Liad - National Bureau of Economic Research - 2021

Digital platforms are not only match-making intermediaries but also establish internal rules that govern all users in their ecosystems. To better understand the governing role of platforms, we study two Airbnb pro-guest rules that pertain to guest and host cancellations, using data on Airbnb and...

Persistent link: https://www.econbiz.de/10012585362

Consumer Reviews and Regulation : Evidence from NYC Restaurants

Farronato, Chiara; Zervas, Georgios - National Bureau of Economic Research - 2022

We investigate the informativeness of hygiene signals in online reviews, and their effect on consumer choice and restaurant hygiene. We first extract signals of hygiene from Yelp. Among all dimensions that regulators monitor through mandated restaurant inspections, we find that reviews are more...

Persistent link: https://www.econbiz.de/10012938684

Global Evidence on Economic Preferences

Falk, Armin - 2017

reciprocity, altruism, and trust from 80,000 individuals in 76 countries. The data reveal substantial heterogeneity in preferences …

Persistent link: https://www.econbiz.de/10012453771

Understanding Bank Runs : The Importance of Depositor-Bank Relationships and Networks

Iyer, Rajkamal - 2008

We use a unique, new, database to examine micro depositor level data for a bank that faced a run. We use minute-by-minute depositor withdrawal data to understand the effectiveness of deposit insurance, the role of social networks, and the importance of bank-depositor relationships in influencing...

Persistent link: https://www.econbiz.de/10012464366

Can Financial Incentives Help People Trying to Establish New Habits? Experimental Evidence with New Gym Members

Carrera, Mariana - 2017

We conducted a randomized controlled trial testing the effect of modest incentives to attend the gym among new members of a fitness facility, a population that is already engaged in trying to change a health behavior. Our experiment randomized 836 new members of a private gym into a control...

Persistent link: https://www.econbiz.de/10012455115

Trust and Health Care-Seeking Behavior

Darden, Michael; Macis, Mario - National Bureau of Economic Research - 2024

expressing health care-seeking behavior as a function of economic and behavioral fundamentals and highlighting the role of trust …. We report several findings. First, we document a strong association between higher levels of trust in the health care … scenarios, from routine check-ups to vaccinations. Second, the impact of trust on health care utilization is similar in …

Persistent link: https://www.econbiz.de/10014468228

Improving the Quality of Choices in Health Insurance Markets

Abaluck, Jason - 2016

Insurance product choice is a central feature of health insurance markets in the United States, yet there is ongoing concern over whether consumers choose appropriately in such markets - and little evidence on solutions to any choice inconsistencies. This paper addresses these omissions from the...

Persistent link: https://www.econbiz.de/10012455763

The Limits of Reputation in Platform Markets : An Empirical Analysis and Field Experiment

Nosko, Chris - 2015

We argue that reputation mechanisms used by platform markets suffer from two problems. First, buyers may draw conclusions about the quality of the platform from single transactions, causing a reputational externality across sellers. Second, for a variety of reasons we discuss, reputations will...

Persistent link: https://www.econbiz.de/10012457836

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