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The relationship between consumers' unethical behavior and customer loyalty in a retail environment
Van Kenhove, Patrick (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749535
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Service level agreements : een literatuuroverzicht
Vandaele, Darline (contributor); Gemmel, Paul (contributor) - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
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Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie; Gemmel, Paul; Vlerick, Peter; Rijk, … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
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Inter-ethnic trust and reciprocity : results of an experiment with small business entrepreneurs
Bouckaert, Jan (contributor); Dhaene, Geert (contributor) - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001741898
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Trust, primary commodity dependence and segregation
Schollaert, Arne (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001812364
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The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie (contributor);  … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
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Joint optimization of customer segmentation and marketing policy to maximize long-term profitability
Jonker, Jedid-Jah Jan (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001926990
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Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling : the case of financial services
Larivière, Bart (contributor);  … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001999769
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Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
Baesens, Bart (contributor); Verstraeten, Geert (contributor) - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001741980
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Customer attrition analysis for financial services using proportional hazard models
Van den Poel, Dirk (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749325