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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian (contributor);  … - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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Customer commitment and key account management
Ojasalo, Jukka (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536529
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Kritisk-händel-baserad metodutveckling : från CIT till CCIT
Roos, Inger (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536550
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Towards a dynamic communication model : a useful tool in relationship communication
Finne, Åke (contributor); Grönroos, Christian (contributor) - 2006
Persistent link: https://www.econbiz.de/10003301182
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Managing meaning : the use of expert forecasts in forest industry companies
Eerola, Annele - 1997
Persistent link: https://www.econbiz.de/10000975017
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Unrealized expectations of jumps in volatility : an explanation to the low and time-varying predictive power of implied volatility
Penttinen, Aku (contributor) - 2001 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001566472
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On the predictive ability of several common models of volatility : an empirical test on the FOX index
Maukonen, Marko S. (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536537
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
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The nature of customer relationship profitability : analysis of relationships and customer bases in retail banking
Storbacka, Kaj - 1994
Persistent link: https://www.econbiz.de/10000893387
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The process of self-care decision making
Hedvall, Maj-Britt - 1994
Persistent link: https://www.econbiz.de/10000894176