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Customer commitment and key account management
Ojasalo, Jukka (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536529
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Key account management and quality in business-to-business relationships
Ojasalo, Jukka (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536531
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Customer relationship dissolution : what do we know and what do we need to know?
Strandvik, Tore (contributor); Holmlund, Maria (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536560
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Towards a dynamic communication model : a useful tool in relationship communication
Finne, Åke (contributor); Grönroos, Christian (contributor) - 2006
Persistent link: https://www.econbiz.de/10003301182
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Kritisk-händel-baserad metodutveckling : från CIT till CCIT
Roos, Inger (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536550
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The nature of customer relationship profitability : analysis of relationships and customer bases in retail banking
Storbacka, Kaj - 1994
Persistent link: https://www.econbiz.de/10000893387
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The process of self-care decision making
Hedvall, Maj-Britt - 1994
Persistent link: https://www.econbiz.de/10000894176
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229
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The value of being on the net : the effects of web sites of companies on consumer decision making
Björk, Peter (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536561
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835