Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Acknowledgments -- Author -- 1: Patient Advocate Defined -- 2: Personal Healthcare Portfolio Model Defined -- As a Model -- Data Management Capability -- Introduction to Patient-Centric Health...

chapter 1 Patient Safety -- chapter 2 The Scale of the Problem -- chapter 3 A Culture of Learning -- chapter 4 Systems Approach to Safety -- chapter 5 The Right Culture for Safety -- chapter 6 Learning or Counting from Incidents -- chapter 7 Relegated to the Back Office -- chapter 8 The Impact...

chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication...

part Section I: General Environment -- chapter 1 LTPAC and the Healthcare Environment -- chapter 2 LTPAC and the Technology Environment -- part Section II: Systems -- chapter 3 LTPAC and the Health IT Life Cycle: Decision, Selection, and Acquisition -- chapter 4 LTPAC and the Health IT Life...

chapter 1 Building the Foundation -- chapter 2 Creating a Culture -- chapter 3 Integrating the Culture. Annual Plan—Health Care Improvement, Risk Management, -- chapter 4 Building the Process -- chapter 5 Leveraging Technology.

Introduction -- PART ONE. The Crisis of Suffering for Older Americans -- Chapter 1: -- Social Ecology of Aging: Critical Theoretical Perspectives in Aging and Public Health Policy for the Twenty-First Century -- -- Chapter 2 -- : Philosophic Science Theory: Toward a Phenomenology of a Maternal...