part Section I: The Philosophy of Experimentation -- chapter 1 Why Design Experiments? -- chapter 2 Organizing the Experiment -- chapter 3 The Neglected Response Variable -- part Section II Statistical Experimental Design -- chapter 4 The Factorial Two-Level Design and General Factorial Designs...

chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication...

chapter 1 The Scientific Method and Root Cause Analysis -- chapter 2 The Classic Seven Quality Tools for Root Cause Analysis -- chapter 3 The Seven Management Tools -- chapter 4 Other Tools for Root Cause Analysis -- chapter 5 Exploratory Data Analysis and Root Cause Analysis -- chapter 6...

chapter 1 Introduction -- chapter 2 There Is No Panacea! -- chapter 3 Training Day -- chapter 4 Sharing Black Books -- chapter 5 Tachinbo -- chapter 6 Prioritizing and Executing Actions -- chapter 7 Updating Standardized Work Forms and Expanding -- chapter 8 Focused Tachinbo: Workstation...

chapter 1 - Introduction -- chapter 2 - A Strange Day in a New Plant: The “Beheaded Chicken” -- chapter 3 - Variability Is the Enemy of Production -- chapter 4 - Training Day One: Introducing Standardized Work -- chapter 5 - The Hidden Cost of Human Variability -- chapter 6 - How to Measure...

part Section I - Define Phase -- chapter 1 Dene Phase Overview -- chapter 2 - Identify Preliminary Requirements: Step 1 -- chapter 3 - Tool Training: Voice of the Customer -- chapter 4 - Develop Team Charter: Step 2 -- chapter 5 Dene a High-Level Process Map: Step 3 -- part Section II - Measure...

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Acknowledgments -- Author -- 1: Patient Advocate Defined -- 2: Personal Healthcare Portfolio Model Defined -- As a Model -- Data Management Capability -- Introduction to Patient-Centric Health...

chapter 1 Patient Safety -- chapter 2 The Scale of the Problem -- chapter 3 A Culture of Learning -- chapter 4 Systems Approach to Safety -- chapter 5 The Right Culture for Safety -- chapter 6 Learning or Counting from Incidents -- chapter 7 Relegated to the Back Office -- chapter 8 The Impact...