chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication...

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Acknowledgments -- Author -- 1: Patient Advocate Defined -- 2: Personal Healthcare Portfolio Model Defined -- As a Model -- Data Management Capability -- Introduction to Patient-Centric Health...

chapter 1 Patient Safety -- chapter 2 The Scale of the Problem -- chapter 3 A Culture of Learning -- chapter 4 Systems Approach to Safety -- chapter 5 The Right Culture for Safety -- chapter 6 Learning or Counting from Incidents -- chapter 7 Relegated to the Back Office -- chapter 8 The Impact...

chapter 1 Building the Foundation -- chapter 2 Creating a Culture -- chapter 3 Integrating the Culture. Annual Plan—Health Care Improvement, Risk Management, -- chapter 4 Building the Process -- chapter 5 Leveraging Technology.

chapter 1 Traditional Sales versus Lean Selling ������������������������������������������1 Art of Sales -- chapter 2 What Is Value? Lean Selling...

chapter 1 Ten Years Later -- chapter 2 Setting the Challenge -- chapter 3 Rethinking the Factory’s Layout and Production Philosophy -- chapter 4 Getting the Employees Involved -- chapter 5 New Layout and Training -- chapter 6 Reviewing the Salary, Structure, and Bonus System -- chapter 7...

chapter 2 Visual Strategy -- chapter 3 Opportunity Identification -- chapter 4 Idea Generation -- chapter 5 Delivering Profitable Innovation to Targeted Customers -- chapter 6 Barriers to Imitation -- chapter 7 Applications of Graphical Strategy Tools -- chapter 8 Ranking Offerings -- chapter 9...