Purpose: The objective of the study was to identify and address areas that will contribute to the competitive strategy of the service delivery group of a Knowledge Process Outsourcing (KPO) company whose business is focused mainly on the sales and implementation of Enterprise Resource Planning...

Purpose: Virtual product development teams are geographically dispersed and cross-functional, but yet they work on highly interdependent tasks by communicating electronically in work groups. This among other issues presents new challenges for the management of knowledge transfer. Based on...