This paper reports on the collaborative action research process used to evaluate the patron experience and venue readiness at a sports, entertainment, convention and business meeting facilities setting in the United States. Research involved collaboration with facility management administration,...

Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. The current problem is that there is no specific guidance to form communities of practice (CoP) in higher educational institutions to...