This article will assess who are the users of public e-service are and what their traits include, and then will further discuss what the perceived key factors that encourage people to use the public e-service. Lastly, what are the main factors to sustain the user to use the public e-service will...

The majority of the studies in the field of e-Government on public organizations’ websites have analyzed their technical features and contents from a descriptive point of view. This research, however, aims to explore which benefits municipalities expect to receive when creating an official...

This study aimed to promote the use of mobile transaction services and summarize 13 service items affecting mobile banking transactions, functional programs, and accessibility programs. Furthermore, this study designed questionnaire using ANP (the Analytic Network Process). Three experts from...