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Surcharge informationnelle, urgence et TIC : l'effet temporel des technologies de l'information

Campoy, Eric; Kalika, Michel; Isaac, Henri - Université Paris-Dauphine (Paris IX) - 2007

La présente recherche s'intéresse à la contribution des TIC au développement du sentiment d'urgence dans les entreprises et à son lien avec les notions de surcharge informationnelle et de surcharge d'activité. Si la notion de surcharge informationnelle n'est pas nouvelle en soi, sa...

Persistent link: https://www.econbiz.de/10011171545

Simulating in-store lighting and temperature with visual aids: methodological propositions and S-O-R effects

Briand-Decre, Gwenaëlle; Pras, Bernard - Université Paris-Dauphine (Paris IX) - 2013

. Under these conditions, participants also increased their intentions to buy and to spend time in the store. The stimulative … perception mediates the relationship between lighting and both intention to spend time in the store and purchase intention and … temperature and intention to spend time in the store. …

Persistent link: https://www.econbiz.de/10011144034

Customer satisfaction and financial analysts earnings forecast errors

Ramond, Olivier; Casta, Jean-François; Ngobo, Paul-Valentin - Université Paris-Dauphine (Paris IX) - 2009

This paper examines the relevance of customer satisfaction for the financial analysts when preparing their earnings forecasts. We draw on theory in marketing to predict how customer satisfaction should be associated with earnings forecasts and forecast errors. We assembled a dataset of companies...

Persistent link: https://www.econbiz.de/10010706869

Does Customer Satisfaction lead to Accurate Earnings Forecasts ?

Ramond, Olivier; Ngobo, Paul-Valentin; Casta, Jean-François - Université Paris-Dauphine (Paris IX) - 2009

This paper examines the usefulness of customer satisfaction to analysts when preparing their earnings forecasts. We draw on theory in marketing to predict how customer satisfaction should be associated with earnings forecasts and forecast errors. We assembled a dataset of companies studied in...

Persistent link: https://www.econbiz.de/10010707615

Is customer satisfaction a relevant metric for financial analysts?

Ngobo, Paul-Valentin; Casta, Jean-François; Ramond, Olivier - Université Paris-Dauphine (Paris IX) - 2012

This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction reduces earnings forecast errors. However, analysts...

Persistent link: https://www.econbiz.de/10011082461