Quantifying the extent of temporal decay in service quality ratings
Year of publication: |
2009
|
---|---|
Authors: | Bogomolova, Svetlana ; Romaniuk, Jenni ; Sharp, Anne |
Published in: |
International journal of market research : JMRS ; the journal of the Market Research Society. - [London?] : Sage, ISSN 1470-7853, ZDB-ID 2006314-3. - Vol. 51.2009, 1, p. 71-91
|
Subject: | Marktforschung | Market research | Dienstleistungsqualität | Service quality | Bewertung | Evaluation | Kundenzufriedenheit | Customer satisfaction | Zeit | Time |
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