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Occupational Stress on French Customer Service Employees: Impact of Human Ressource Management Modes

Bouveresse, Laurence; Chanlat, Jean-François; Baujard, … - Université Paris-Dauphine (Paris IX) - 2011

Dealing with angry individuals, enduring verbal abuse without reacting negatively appears as an inherent part of the work of customer service employees. This research presents and tests a framework to examine, not the effects of customer behavior, but the results of negative management modes on...

Persistent link: https://www.econbiz.de/10010706375

Women's empowerment across the life cycle and generations: Evidence from Sub-Saharan Africa

Djemaï, Elodie; Arestoff, Florence - Université Paris-Dauphine (Paris IX) - 2013

Does female empowerment evolve over the life cycle, and has it changed across generations? We use data from the …

Persistent link: https://www.econbiz.de/10011073079

Antinomie de l'identité et des règles professionnelles - Le cas de la conduite nucléaire

Fillol, Charlotte - Université Paris-Dauphine (Paris IX) - 2009

, et la logique identitaire, permet d’appréhender la potentielle divergence entre règles et identité. La notion d’empowerment …, dans laquelle l’empowerment revêt une place cruciale. L’empowerment rend prégnant l’identité professionnelle et tend à …

Persistent link: https://www.econbiz.de/10011073757