Based on evolutionist theories and project management knowledge, a connectionist model based on genetic algorithm is built to simulate innovation process in organizations. Transformation and selection produce micro dynamics to create macro behavior in the agents' population. Results clarify...

The authors aim to contribute to the research on improvement of service quality and on service design by discussing service concepts through a process oriented approach. They begin by reviewing the service definitions given by some well known researchers working on service. They propose a new...

ICT is a key performance factor in developed countries. This PhD thesis focuses on the adoption of ICTs and their impact on the performance of manufacturing SMEs in a developing country. Following a first part covering the theoretical and conceptual framework, the rest of the thesis is organized...

During the last decade, the Chinese government has frequently changed the value added tax (VAT) refund levels offered to exporters. Indeed, China’s VAT system is not neutral, in particular because the exporters may not receive complete refund of the domestic VAT paid on their inputs. This...

The authors aim to contribute to the research on improvement of service quality and on service design by discussing service concepts through a process oriented approach. They begin by reviewing the service definitions given by some well known researchers working on service. They propose a new...

The use of the simulation to improve the efficiency and the effectiveness of the service production is indispensable. In addition, the process modeling depends on the objectives and the properties of the approach used (object based simulation, object oriented simulation, agent based simulation)....