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Leveraging knowledge-based innovation in high-tech SMEs : case studies from Taiwan

Chen, Te Fu - University of Western Sydney; College of Health and Science; … - 2006

To date, the existing literature is very limited in its provision of links between knowledge management or intellectual capital with innovation. Existing studies have derived their innovation processes from large companies? perspectives and have not considered the needs of small and medium...

Persistent link: https://www.econbiz.de/10009482068

A study of the critical success factors that are synonymous with efficient international tourist hotels in Taiwan

Ko, Chieh-Heng - University of Western Sydney; College of Business; … - 2009

This research is to evaluate the operational performance of International Tourist Hotels in Taiwan, and explores the … hotels in Taiwan. However, the DEA approach can only determine relative operational efficiency but does not identify the … performance in Taiwan. From their DEA score, the 57 international tourist hotels were divided into three groups: the hotels with …

Persistent link: https://www.econbiz.de/10009482172

Process improvement and ICTs in Australian SMEs : a selection and implementation framework

Nousala, Susu; Ifandoudas, Panayiotis; Terziovski, Mil?; … - RMIT University; University of Western Sydney; … - 2008

This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a...

Persistent link: https://www.econbiz.de/10009481921

Securing network legitimacy in China's telecommunication market

Low, Brian; Johnston, Wesley J.; Wang, Jennifer; … - University of Western Sydney; Georgia State University; … - 2007

The purpose of this paper is to establish the importance and approaches in securing an organization's legitimacy from the network community of customers, suppliers and manufacturers, including private investors and state-owned institutions when marketing their products. The paper presents an...

Persistent link: https://www.econbiz.de/10009481948

Networks, alliances and loyalty programs in Australia : power not passion drives the affair

Stegemann, Nicole; Sutton-Brady, Catherine; Imp … - University of Western Sydney; University of Sydney; … - 2004

Previous research on loyalty programs in Australia has shown the benefits gained by partners in these programs. This paper develops this research and introduces the concept of network development in loyalty programs. It builds on the theory of network development (Hertz and Mattson, 2004) and...

Persistent link: https://www.econbiz.de/10009482033

Sources of innovation and ideas in ICT Firms in Australia

Hyland, Paul W.; Marceau, Jane; Sloan, Terrence R. - University of Central Queensland; University of Western …; … - 2004

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers throughout the Sydney region. It researches the sources of information and ideas that firms utilise to sustain their competitive position...

Persistent link: https://www.econbiz.de/10009482036

Service quality improvements in hospitals by reducing response time : operational statistics and IT solutions

Liyanage, Liwan; Shanthikumar, J. George; Fonseka, Cicil; … - University of Western Sydney; University of California; … - 2004

In this study we develop a Decision Support System tool to monitor and understand the characteristics of emergency departments of NSW Hospitals management systems in detail to find cost effective solutions to service quality improvements. In the past researchers have used statistical,...

Persistent link: https://www.econbiz.de/10009482042

An online system to guide etransforming SMEs

Hol, Ana - University of Western Sydney; College of Health and Science; … - 2009

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...

Persistent link: https://www.econbiz.de/10009482050

Communitites, action and inter-action : a framework for mediated communication exploring service delivery and planning of community care services

Deray, Kristine; Simoff, Simeon J.; Petridis, Zoe; New … - University of Technology, Sydney; University of Western …; … - 2007

Computer mediated interaction offers a rich application area for exploring communication between communities and service delivery provider. This paper outlines the conceptual framework, methodology and initial interpretations of a pilot study undertaken by a governmental human service network,...

Persistent link: https://www.econbiz.de/10009482076

Mapping search engine marketing

Lee, Geoffrey; Thyne, Maree; Deans, Kenneth R.; Gnoth, … - University of Western Sydney; University of Western Sydney; … - 2007

The Internet creates opportunities for firms to leverage information technology to expand markets, increase efficiencies and raise profits. Users benefit through expanding their global search capacity for information and experiences. However, rapid expansion and increased complexity have created...

Persistent link: https://www.econbiz.de/10009482078