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Leveraging knowledge-based innovation in high-tech SMEs : case studies from Taiwan

Chen, Te Fu - University of Western Sydney; College of Health and Science; … - 2006

To date, the existing literature is very limited in its provision of links between knowledge management or intellectual capital with innovation. Existing studies have derived their innovation processes from large companies? perspectives and have not considered the needs of small and medium...

Persistent link: https://www.econbiz.de/10009482068

A study of the critical success factors that are synonymous with efficient international tourist hotels in Taiwan

Ko, Chieh-Heng - University of Western Sydney; College of Business; … - 2009

This research is to evaluate the operational performance of International Tourist Hotels in Taiwan, and explores the … hotels in Taiwan. However, the DEA approach can only determine relative operational efficiency but does not identify the … performance in Taiwan. From their DEA score, the 57 international tourist hotels were divided into three groups: the hotels with …

Persistent link: https://www.econbiz.de/10009482172

Examining service quality for homebuyers in the residential real estate brokerage industry

Seiler, Vicky L. - University of Western Sydney; School of Construction, … - 2004

The ability to attract and retain customers through providing excellent service quality is a necessity for any business in every field. However, before a firm can expect to consistently provide high quality service, it must first know how to measure and identify areas of needed improvement....

Persistent link: https://www.econbiz.de/10009481929

Teaching and learning through mentoring : absent in the hotel sector

Presbury, Rajka; Fitzgerald, Anneke; O'Connor, Christine - University of Western Sydney; University of Western Sydney; … - 2004

Hotel management is characterised by a fast pace, diversity of tasks and people, with a specific focus on service quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are the managers and supervisors of hotels. These middle...

Persistent link: https://www.econbiz.de/10009481938

Impacts of E-marketplaces on the purchase of capital goods : a case study of the Australian Advanced Manufacturers

Lee, Geoffrey; McGuiggan, Robyn L.; Spanjaard, Daniela; … - University of Western Sydney; University of Western Sydney; … - 2008

B2B e-marketplaces leverage the internet?s capabilities to efficiently connect buyers and sellers, resulting in lower transactional costs and improved communications. Academic research into the effect of e-marketplaces on the buying decision is limited. This case study used an adapted version of...

Persistent link: https://www.econbiz.de/10009481932

Cross-case analysis : an alternative methodology

McGuiggan, Robyn L.; Lee, Geoffrey; Spanjaard, Daniela; … - University of Western Sydney; University of Western Sydney; … - 2008

Cross-case analysis is a qualitative methodology widely used in social science. However, systematic and rigorous analysis techniques that consistently produce objective and reliable findings need to be identified. This paper adapts Porter?s Strategic Group Mapping principles to form an analysis...

Persistent link: https://www.econbiz.de/10009481935

An online system to guide etransforming SMEs

Hol, Ana - University of Western Sydney; College of Health and Science; … - 2009

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...

Persistent link: https://www.econbiz.de/10009482050

Mechanism design for capacity allocation with price competition

Furuhata, Masabumi; Perrussel, Laurent; Zhang, Dongmo; … - University of Western Sydney; Universite? de Toulouse; … - 2008

Studies on mechanism design mostly focus on a single market where sellers and buyers trade. This paper examines the problem of mechanism design for capacity allocation in two connected markets where a supplier allocates products to a set of retailers and the retailers resale the products to...

Persistent link: https://www.econbiz.de/10009482102

Automated negotiation in multi-agent based e-business

Huq, Golenur B. - University of Western Sydney; College of Health and Science; … - 2007

Negotiation is one of the most important activities for organisations in conducting electronic business. Traditional purchasing and selling have been conducted through complex processes involving negotiation that includes coordination and cooperation. To conduct automated negotiation for...

Persistent link: https://www.econbiz.de/10009482165

Asynchronous collaborative business process modelling through a web forum

Kazanis, Phillip; Ginige, Athula; Cooper, Joan; … - University of Western Sydney; University of Western Sydney; … - 2002

This paper describes an approach that we have successfully developed and implemented for Business Process Modelling that combines the use of the Internet, web technologies in a collaborative environment. With the rapidly changing business environment of today, business processes, within and...

Persistent link: https://www.econbiz.de/10009482273