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Process improvement and ICTs in Australian SMEs : a selection and implementation framework

Nousala, Susu; Ifandoudas, Panayiotis; Terziovski, Mil?; … - RMIT University; University of Western Sydney; … - 2008

This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a...

Persistent link: https://www.econbiz.de/10009481921

Securing network legitimacy in China's telecommunication market

Low, Brian; Johnston, Wesley J.; Wang, Jennifer; … - University of Western Sydney; Georgia State University; … - 2007

creative technological solutions. This requires good, creative management of technological resource and activity links …

Persistent link: https://www.econbiz.de/10009481948

Networks, alliances and loyalty programs in Australia : power not passion drives the affair

Stegemann, Nicole; Sutton-Brady, Catherine; Imp … - University of Western Sydney; University of Sydney; … - 2004

Previous research on loyalty programs in Australia has shown the benefits gained by partners in these programs. This paper develops this research and introduces the concept of network development in loyalty programs. It builds on the theory of network development (Hertz and Mattson, 2004) and...

Persistent link: https://www.econbiz.de/10009482033

Sources of innovation and ideas in ICT Firms in Australia

Hyland, Paul W.; Marceau, Jane; Sloan, Terrence R. - University of Central Queensland; University of Western …; … - 2004

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers throughout the Sydney region. It researches the sources of information and ideas that firms utilise to sustain their competitive position...

Persistent link: https://www.econbiz.de/10009482036

Service quality improvements in hospitals by reducing response time : operational statistics and IT solutions

Liyanage, Liwan; Shanthikumar, J. George; Fonseka, Cicil; … - University of Western Sydney; University of California; … - 2004

departments of NSW Hospitals management systems in detail to find cost effective solutions to service quality improvements. In the … management systems. In contrast to these procedures we introduce a new way of integrating operations research and statistics to …

Persistent link: https://www.econbiz.de/10009482042

An online system to guide etransforming SMEs

Hol, Ana - University of Western Sydney; College of Health and Science; … - 2009

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...

Persistent link: https://www.econbiz.de/10009482050

Communitites, action and inter-action : a framework for mediated communication exploring service delivery and planning of community care services

Deray, Kristine; Simoff, Simeon J.; Petridis, Zoe; New … - University of Technology, Sydney; University of Western …; … - 2007

Computer mediated interaction offers a rich application area for exploring communication between communities and service delivery provider. This paper outlines the conceptual framework, methodology and initial interpretations of a pilot study undertaken by a governmental human service network,...

Persistent link: https://www.econbiz.de/10009482076

Mapping search engine marketing

Lee, Geoffrey; Thyne, Maree; Deans, Kenneth R.; Gnoth, … - University of Western Sydney; University of Western Sydney; … - 2007

The Internet creates opportunities for firms to leverage information technology to expand markets, increase efficiencies and raise profits. Users benefit through expanding their global search capacity for information and experiences. However, rapid expansion and increased complexity have created...

Persistent link: https://www.econbiz.de/10009482078

Sources of innovation and ideas in ICT firms in Australia

Hyland, Paul W.; Marceau, Jane; Sloan, Terrence R. - University of Central Queensland; University of …; … - 2006

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers in the Sydney region. It researches the sources of information and ideas that firms utilize to sustain their competitive position through...

Persistent link: https://www.econbiz.de/10009482142

Management of information technology issues in enterprise globalisation

Lan, Yi-chen - University of Western Sydney; College of Science, …; … - 2003

enabling globalisation, and enterprises need to identify and consider information technology and system management issues … information systems management, information technology management, people management, end-user management, and culture. A global … organisational structure. The main contribution of this research is to develop a global information systems management priority model …

Persistent link: https://www.econbiz.de/10009482198