Abstract This paper examines whether a holistic element affected the valuations of visitors to the Anne Frank House, an en-site historical museum. The holistic approach views a museum as a whole entity and not as the sum of individual items. For the purposes of our research, we developed a new...

The role of the city in the modem electronic age is rapidly changing. Cities are no longer closed islands of local opportunities, but are open nodal points in a global network environment. The Information and Communication Technology (ICT) has lifted the traditional physical - geographical...

This paper reports on the theoretical development and empirical validation of a measurement instrument for three core capabilities of IT departments. The instrument is based on the work of Feeny & Willcocks (1998) and includes the capabilities "IS/IT governance", "Business system thinking" and...

This essay argues that beyond certain level of information supply, the issue is no longer the need for more information, but the ability to use the information. In fact, one-sided emphasis on the supply side of information distracts us from the problem of use of information for the intellectual...

The starting point of this paper is that the proper functioning of agent-based systems depends on the understanding of their societal effects on us. Only by understanding the inter-relationship between the agent-based systems and their resources can we ensure that such systems are not designed...

One of the sectors that gained most of the boost in ICT developments is the call centres sector. The focus in this paper is on spatial diffusion patterns of call centres in the Netherlands. The number of call centres has increased rapidly in the last decade and it seems that impacts of call...

The objectives of the research project described in this paper are (1) to develop reliable and valid measures for the components of online store image, and (2) to examine the influence of these components on the intention to purchase online. Conceptually, the project relies on the relatively...

The aim of this paper is to examine the macro-level phenomena associated with electronic commerce (EC), and it is mainly being informed by a study of the history of commerce. Commerce in its modem form first appeared in early 13th century in Italy where the political conditions were conducive...

It is almost a cliche to say that we live in a knowledge society and that knowledge is an important resource of firms in their production of goods and provision of services to their clients. However it is not so easy to find many examples showing the use of domain knowledge in financial...

The paper uses a sociological concept to study the uses of strategic information systems/information technology planning (SISP) beyond its espoused goals. The concept is termed unanticipated or unintended consequences of social action (Merton 1963; Giddens 1984), and it has a long intellectual...