CRM has noted the dizzying career in last years, though it happens, that it is often connected only with the computer … marketing conception. That is the reason too, why many managers think about CRM. We chose from made primary research the most … substantial questions, which make possible to find out, how Czech organizations understand CRM and what experiences they have with …

E-commerce as an aggregation of activities concerning trading and rendering service to customers using internet is …

catch all fad (Lin, Cook, Burt, 1999). This paper is an argument that sometime in 2004, when broadband internet connections …

answered for questions interrelated to customer relationship management (CRM). …

It is very important to a company to select the optimal CRM program based on its needs, especially there are hundreds … the best CRM based customer's needs, using Cased based Reasoning- CBR- techniques, and associations Rules, in addition to …

There is hundreds of software that implement CRM methodology, but there are no Arabic complete solutions till now … except a few products for big companies like Microsoft, so it is a big challenge to Arab world to benefit form CRM concept … 4Ps and the new generation of marketing 4Cs, and then to explain what does CRM mean, its definition, features, and how …

CRM has become one of the most leading business strategies in the new millennium. There is a verity of software … solutions that impalement CRM principles including free and property ones. The aim of this research is to design and implement … an evaluation model to help companies in choosing the best CRM based on their business needs using artificial …

individuals’ views about suicide as conveyed via the Internet. Furthermore, this paper compared the effects of social capital … Internet for a companion with whom to commit suicide. However, such a relation is not observed between social capital in the … externality of suicidal thoughts conveyed via the Internet. …