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Measuring Customer Delight: A Model for Banking Industry

Hasan, Syed Akif; Subhani, Muhammad Imtiaz; Raheem, Saquib - Volkswirtschaftliche Fakultät, … - 2011

Customer Satisfaction has been generally researched and is being used to attain competitive advantage. Since everyone in the market is trying to satisfy its customers, it becomes imperative for the organization to delight its customers. Customer delight in the banking sector study has found that...

Persistent link: https://www.econbiz.de/10009369610

Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan

Zafar, Mohsin; Zafar, Sana; Asif, Aasia; Hunjra, Ahmed Imran - Volkswirtschaftliche Fakultät, … - 2011

The basic aim of this study is to explore most common constructs for quality of banking services, which influence customer satisfaction and examine the impact of customer satisfaction on customer loyalty in the context of banking relationships. The questionnaire was used to collect the data from...

Persistent link: https://www.econbiz.de/10011114114

Working in Southern Europe in Times of Crisis – Myths and Demons.

Tsatsos, Aristidis - Volkswirtschaftliche Fakultät, … - 2011

Citizens of Southern Europe have been presented by the German media and politicians as lazy and work aversive. First, it is checked whether and to what extent those characterizations do reflect reality, and then, in view of the Greek economic crisis, it is shown that crises and not laziness...

Persistent link: https://www.econbiz.de/10011258684

Modern Populism in Greece

Mavrozacharakis, Emmanouil; Tsagarakis, Stelios; … - Volkswirtschaftliche Fakultät, … - 2015

Financial crisis has connected Europe with an obvious common pattern which consists the rapidly rise of protest parties that challenge the established political systems. The basic and new feature of these schemes is the intense war rhetoric against the European Union and the vehement rejection...

Persistent link: https://www.econbiz.de/10011196665

Was kostet die Krise? Mittelfristige Wachstumsperspektiven in Deutschland, 2010 - 2014

Buchen, Teresa; Carstensen, Kai; Henzel, Steffen; … - Volkswirtschaftliche Fakultät, … - 2010

2009 ist eine Diskussion darüber entbrannt, inwieweit die derzeitige Finanzkrise Einfluss auf die mittelfristigen … Zeitreihenmodellen abgeschätzt. Die Ergebnisse deuten darauf hin, dass das Niveau des Produktionspotenzials aufgrund der Finanzkrise … durch eine Stagnation des technischen Fortschritts verursacht wird. Die Auswirkungen der Finanzkrise auf die mittelfristige …

Persistent link: https://www.econbiz.de/10008472806

The persistent heterogeneity of trade patterns: A comparison of four European Automotive Global Production Networks

Frigant, Vincent; Zumpe, Martin - Volkswirtschaftliche Fakultät, … - 2014

In this paper, we examine the structure and the evolution of international exchanges of auto parts over the 2000-2012 period for four European countries. The first part of our study reviews the literature and points out four stylized facts about the geography of automotive supply networks. In...

Persistent link: https://www.econbiz.de/10011107370

Automotive Industry Response to its Global QMS Standard ISO/TS-16949

Singh, Neelam - Volkswirtschaftliche Fakultät, … - 2013

With increasing globalization, the intense competition and customer-pressure have spurred many producers from developing/ emerging countries to adopt the best management and organizational practices. The quality issues are paramount for automotive manufacturing. The multiplicity of Quality...

Persistent link: https://www.econbiz.de/10011259602

Brazilian automotive industry in the nineties

Cecchini, Kerlyng; Guilhoto, Joaquim José Martins; … - Volkswirtschaftliche Fakultät, … - 2007

This paper aims to carry out an analysis of fuzzy clusters in the Brazilian automotive industry to contribute to the analysis of the relative importance of these economic activities in the national productive structure and in their regional contexts. The intention is to assess whether, once they...

Persistent link: https://www.econbiz.de/10011113574

Horizontal and vertical intra-industry trade of Nafta and Mercosur: The case of the automobile industry

Montout, Sylvie; Mucchielli, Jean-Louis; Zignago, Soledad - Volkswirtschaftliche Fakultät, … - 2001

The NAFTA and MERCOSUR agreements seem to have accelerated the regional integration process respectively within North and South of America. In the South in particular, MERCOSUR has led to trade liberalisation and deregulation, which has resulted in significant growth of its regional trade. In...

Persistent link: https://www.econbiz.de/10011113612

Outward FDI and Knowledge Flows: A Study of the Indian Automotive Sector

Pradhan, Jaya Prakash; Singh, Neelam - Volkswirtschaftliche Fakultät, … - 2008

In recent years developing countries have emerged as significant participants in the OFDI (outward foreign direct investment) activities having the strategic asset seeking motive. Such OFDI which is assets exploiting cum augmenting involves potential two way cross border knowledge flows. This...

Persistent link: https://www.econbiz.de/10005619634