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Communication, cooperation and collusion in team tournaments - An experimental study
Sutter, Matthias; Strassmair, Christina - Volkswirtschaftliche Fakultät, … - 2007
We study the effects of communication in an experimental tournament between teams. When teams, rather than individuals … communication in such situations may have ambiguous effects on effort choices. Communication within teams may promote higher efforts … by mitigating the internal free-rider problem. Communication between competing teams may lead to collusion, thereby …
Persistent link: https://www.econbiz.de/10005187320
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Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector which can ultimately affects organization’s profitability. This study attempts to examine the relationship between students’ satisfaction and others variables such as...
Persistent link: https://www.econbiz.de/10011259940
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Service Quality of Travel Agents: The Viewpoint of Tourists in Egypt
Mohamed, Ghada Abd-Alla - Volkswirtschaftliche Fakultät, … - 2006
Globalization, liberalization, and the internationalization of services are difficult challenges facing travel agents in Egypt. Thus, service quality is very important to be in competition, it is a key factor in differentiating service products and building a competitive advantage in tourism....
Persistent link: https://www.econbiz.de/10008680967
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The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
Yunus, NKY - Volkswirtschaftliche Fakultät, … - 2012
This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal...
Persistent link: https://www.econbiz.de/10011107961
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Relationship between customer satisfaction and service quality of islamic banks
Akhtar, Muhammad Naeem; Hunjra, Ahmed Imran; Akbar, … - Volkswirtschaftliche Fakultät, … - 2010
This study highlights the level of customer awareness about Islamic banks and determines the relationship between service quality and customer satisfaction with respect to Islamic banks. The survey based approach is used to collect the necessary data. 167 questionnaires were processed for the...
Persistent link: https://www.econbiz.de/10011109305
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Evaluating Tourism Service Quality Provided to the European Tourist “Applied on the British tourist"
Basiony, Abd Elazim; abd alla, Ghada; shaker El Sayed, Alaa - Volkswirtschaftliche Fakultät, … - 2014
Abstract Service quality (SERVQUAL) has received a considerable attention in the last 50 years. While Service quality are well documented in the literature review, fewer studies have been investigates the relationship of Service quality with customer satisfaction and behaviour intention, and...
Persistent link: https://www.econbiz.de/10011111913
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Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing customers and broaden their customer base as well....
Persistent link: https://www.econbiz.de/10011271328
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Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
The aim of this study is to measure the relationship between the service quality and customer satisfaction among the customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry....
Persistent link: https://www.econbiz.de/10011272018
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What Drives Client Satisfaction at Non-profit Thrift Stores?
Wodon, Divya; Wodon, Naina; Wodon, Quentin - Volkswirtschaftliche Fakultät, … - 2013
While thrift stores are associated with the idea of thrift, it does not follow that they attract only clients with limited resources who are highly price sensitive. Today thrift stores are becoming less stigmatized and are attracting middle class clients and the better off as well. This suggests...
Persistent link: https://www.econbiz.de/10011112576
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A generalized exploratory method for managerial analysis and business communication
Săvoiu, Gheorghe; Viorel, Crăciuneanu - Volkswirtschaftliche Fakultät, … - 2008
Contemporary managerial processes are focused on communication and negotiation, where efficiency acquires an essential … organizations, regions and national economies. This paper illustrates cybernetic communication’s theories based on information (with … and models of communication, the kind of form, and expression relationship human communication intends to achieve, the …
Persistent link: https://www.econbiz.de/10005835530