Impacting communication in optometry : enhancing health-service experiences
Year of publication: |
2022
|
---|---|
Authors: | Vom Lehn, Dirk ; Allen, Peter M. ; Webb, Helena ; Evans, Bruce J. W. ; Bowen, Michael ; Dobrzycki, Holly |
Published in: |
European journal of marketing. - Bradford : Emerald, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 56.2022, 9, p. 2546-2557
|
Subject: | Communication | Customer experience | Customer services quality | Health services | Video | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Kommunikation | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Konsumentenverhalten | Consumer behaviour |
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