This report discusses the key findings and recommendations emerging from a pilot Citizen Report Card (CRC) on water, sanitation, and sewerage services in Karachi. This initiative comes, on one hand, in the wake of deteriorating services, weakened community interfaces and accountability...

The "Public Service Unit" (PSU), or shiye danwei, is one of the four categories of public sector institutions in China. The country has more than one million public service units (PSUs), or shiye danwei, with a labor force of around 30 million. Most PSUs were created as public service providers....

Mozambique is poised to meet the MDG goal of 100 percent primary education enrollment. The achievement will have limited impact if the quality of the education that pupil has access to is lacking. Education quality will critically determine whether the promise of the newfound mineral wealth is...

"During the 1990s, foreign direct investment in producer service sectors in Latin America was massive. Such investment may increase the quality of services, reduce their cost, and offer opportunities for knowledge spillovers to downstream users of the services. This paper examines the effects of...

"The authors analyze the extent to which the EU-15 and 16 transition economies used the WTO General Agreement on Trade in Services (GATS) to commit to service sector policy reforms. They compare GATS commitments with the evolution of actual policy stances over time. While there is substantial...

"Major changes have occurred in the structure of former centrally planned economies, including a sharp rise in the share of services in GDP, employment, and international transactions. However, large differences exist across transition economies with respect to services intensity and services...

The services sector has played an important role in the structural transformation of Poland, providing employment opportunities, and creating productivity growth. Close to 60 percent of employees now work in the services sector. Nevertheless, the sector's productivity lags that of other...