Electronic Government (e-government) is among the main bases for improving public administration and service delivery in Ukraine. To effectively support enhanced developmentoutcomes, it requires a systemic and coordinated approach and parallel advancement of various components of digitalization....

This note analyzes the progress of three public sector reforms (Public Financial Management, Public Administration, and Decentralization and Deconcentration) in Cambodia and describes how their design, implementation, and institutional arrangements can be better sequenced and coordinated. It...

The 2014-2015 Romania Regional Development 2 Program is the continuation of the World Bank's technical assistance to the Ministry of Regional Development and Public Administration (MRDPA). Building on the previous engagement, the current work addresses a fundamental question: given Romania's...

As part of a deepening engagement with the Government of Bangladesh (GoB) on the broader pensions agenda, this note analyzes and makes recommendations concerning the administration of civil service pensions. The national social security strategy (NSSS), was launched in 2015 and presented a...

This note documents the experience of several countries that leveraged these tools under the Financial Inclusion Support Framework (FISF) program. FISF is a World Bank Group initiative that aims to accelerate and increase the effectiveness of reforms and other country-led actions to achieve...

This policy note highlights the important benefits that digital government can bring to a country's government and people. Specifically, it states the rationale for digital government transformation in Vietnam and lays out the what and how of a prioritization and sequencing strategy that can...

The Palestinian Authority (PA) is in the early phase of its e-goverment journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well-beng and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7...

The Digital Government Readiness Assessment (DGRA) Toolkit is a knowledge product developed as a global public good to help client countries leaders in digital agenda and Information and Communication Technologies (ICT) sector assess their current status, as well as their aspirations in digital...