This note documents the experience of several countries that leveraged these tools under the Financial Inclusion Support Framework (FISF) program. FISF is a World Bank Group initiative that aims to accelerate and increase the effectiveness of reforms and other country-led actions to achieve...

This policy note highlights the important benefits that digital government can bring to a country's government and people. Specifically, it states the rationale for digital government transformation in Vietnam and lays out the what and how of a prioritization and sequencing strategy that can...

The Palestinian Authority (PA) is in the early phase of its e-goverment journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well-beng and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7...

Governments around the world are facing a double challenge. Their citizens are expecting everhigher standards of service and want to be able to interact with the government online as easily as they do with banks and Internet commerce companies. At the same time, governments need to reduce...

Electronic Government (e-government) is among the main bases for improving public administration and service delivery in Ukraine. To effectively support enhanced developmentoutcomes, it requires a systemic and coordinated approach and parallel advancement of various components of digitalization....

The Digital Government Readiness Assessment (DGRA) Toolkit is a knowledge product developed as a global public good to help client countries leaders in digital agenda and Information and Communication Technologies (ICT) sector assess their current status, as well as their aspirations in digital...

The Government of Indonesia has introduced many reforms to improve the quality of education but learning outcomes have continued to lag. Improving the quality of education has been especially challenging in rural and remote areas. Starting in 2016, the World Bank supported the Government of...

This report presents the findings of a rapid mapping and capacity assessment of nongovernmental organizations (NGOs) operating in Guinea Bissau. The assessment aimed to understand the role of NGOs in targeted service delivery sectors and in social mobilization. The findings of the assessment...

Despite higher levels of poverty and extreme poverty in rural areas, access to basic services outside the capital is limited in Guinea-Bissau. The state's weak presence beyond Bissau has meant that donors, working in partnership with local non-governmental organizations (NGOs), have become an...