Authorities in East Asia Pacific (EAP) jurisdictions have adopted a battery of fiscal, monetary, and financial measures aimed at mitigating the unprecedented impacts of the Coronavirus disease 2019 (COVID-19) pandemic on the economy. This report discusses the quality of loan portfolios in the...

The Croatian banking sector is still burdened with a high portion of Non-Performing Loans, which must be resolved in order to support normalized credit conditions in the economy. With Non-Performing Loans (NPL) amounting to 16.6 of total loans at the end of 2015 and as much as 30 of loans in the...

The objective of this Non-Performing Loan (NPL) Market assessment diagnostic report is to examine and assess the NPL market in Pakistan, and identify bottlenecks and practical areas that could be addressed in the short and medium term to make the NPL market in Pakistan more investor friendly....

This note documents the experience of several countries that leveraged these tools under the Financial Inclusion Support Framework (FISF) program. FISF is a World Bank Group initiative that aims to accelerate and increase the effectiveness of reforms and other country-led actions to achieve...

Open banking schemes provide consumers with more choice and new financial products and services through the use of technology, particularly application programing interfaces (API's). The main objective of this paper is to provide guidance on how to implement consumer consent protocols to access...

Consumer protection is an important element of financial sector stabilization and development agenda in Azerbaijan. The falling oil prices and weaker macroeconomic fundamentals on top of the negative external shocks have led to devaluation of the national currency and erosion of public trust in...

In response to a request of the Bangko Sentral ng Pilipinas (BSP) and as part of a broader engagement on enhancing financial consumer protection and education in the Philippines, the World Bank has implemented a financial capability survey. Financial inclusion, financial literacy and consumer...

Financial inclusion in Zambia has nearly doubled in the last ten years - from 21.3 percent in 2005 to 40.2 percent in 2016. This success was made possible by Zambia's Financial Sector Development Plan that concluded in 2015. And yet, when compared to other lower-middle income countries, Zambia...