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Complaints Handling within Financial Service Providers : Principles, Practices, and Regulatory Approaches

World Bank Group - 2019

complaints handling and resolution processes and procedures to be established by FSPs. Drawing from the World Bank's Good …, analyzed, and shared as appropriate to support improvements in FSP performance, industry market conduct, and market conduct …

Persistent link: https://www.econbiz.de/10012646481

The Role of Consumer Consent in Open Banking : Financial Inclusion Support Framework

World Bank Group - 2021

how to implement consumer consent protocols to access bank account data under open banking scenarios …Open banking schemes provide consumers with more choice and new financial products and services through the use of …

Persistent link: https://www.econbiz.de/10013209030

Teachers and Teaching in Sierra Leone : Teacher Quality and Management Study

World Bank Group - 2021

This study aims to provide guidance to the Government of Sierra Leone in how to translate investments in education into quality learning. It centers on teachers, the single most important predictor of the quality of an education system. Joyful, rigorous, and focused learning happens when...

Persistent link: https://www.econbiz.de/10012603568

Groundwater Quality : A Strategic Approach

World Bank Group - 2022

This policy brief highlights the key messages for policy makers from the World Bank report "Seeing the Invisible: A …

Persistent link: https://www.econbiz.de/10013209090

Teachers in Lebanon Research for Results Program 2021 : Understanding the Quality of Teachers' Instructional Practices and Performance

World Bank Group - 2021

This report presents detailed findings of a teacher performance study in Lebanon, one of four studies carried out under …

Persistent link: https://www.econbiz.de/10013209139

Myanmar Improving Public Financial Management for Health Services : Challenges and Opportunities for Improving Service Delivery in the Wake of COVID

World Bank Group - 2020

Myanmar exhibits poor health outcomes and lags regional peers. Myanmar's Human Capital Index (HCI) score is 0.47, compared to a regional average of 0.60. Every year, 2,000 pregnant women and 50,000 children die from preventable causes, and 29 percent of children under age 5 are stunted. While...

Persistent link: https://www.econbiz.de/10012642809

Understanding the Drivers of Public School Performance and Efficiency in the Philippines

World Bank Group - 2016

This note attempts to identify the factors associated with differences in overall school performance and efficiency. It … between public spending and education outcomes. The note found that school performance is related to several of these key …, the findings are not strong, and factors associated with good performance tend to vary a lot according to the level of …

Persistent link: https://www.econbiz.de/10012644500

Improving Regulatory Service Delivery

World Bank Group - 2018

Bangladesh. This is reflected in the World Bank Group's Doing Business report, which finds that Bangladesh ranks 177th amongst …

Persistent link: https://www.econbiz.de/10012645625

Maintaining the Momentum While Addressing Service Quality and Equity : A Diagnostic of Water Supply, Sanitation, Hygiene, and Poverty in Ethiopia

World Bank Group - 2017

This summary report presents the findings of the Ethiopia WASH Poverty Diagnostic (EWPD) study led by the World Bank …

Persistent link: https://www.econbiz.de/10012645631

Cambodia Education Sector : Public Expenditure Tracking and Quality of Service Delivery Survey

World Bank Group - 2019

The Ministry of Education, Youth and Sport (MoEYS) and the Ministry of Economy and Finance (MEF), together with key Development Partners, conducted a Public Expenditure Tracking Survey (PETS) and Quality of Service Delivery Survey (QSDS) for the education sector in Cambodia. PETS identify...

Persistent link: https://www.econbiz.de/10012646111