would be a ‘win-win situation’ for all the parties involved - the customer, the insurance companies and the banks. … the synergy in the context of India having the largest banking network on the one hand and lower insurance penetration and … insurance density on the other hand. While analysing the present trend of banks handling insurance products, it also highlights …

and above all, customer-centric. [ seventh Annual Banking Conference “Bank on it , 2014†organized by the Narsee Monjee …

review, examination and evaluation of customer service in the banks. It has been reviewing the progress periodically and has … been continually nudging the Indian banking industry to become more customer friendly and customer centric in its conduct … and business practices. RBI plays an enduring role in enabling customer empowerment and the re-enfranchisement of the …

the use of nonlinear form, the relationship between satisfaction, attitudinal loyalty, purchase loyalty and customer …Extant research has widely investigated linear functional forms in satisfaction and loyalty models. In this study with … evidence about the mediating role of attitudinal loyalty in the relationship between satisfaction, purchase loyalty …

In 2007, the state of Andhra Pradesh in southern India began rolling out the Aarogyasri health insurance to reduce …:[http://www.cgdev.org/files/1426275_file_Fan_Karanb_Mahald_state_health_insurance_FINAL.pdf] …

expenditure and examine the impact of health insurance on probability of incurring catastrophic health expenditure. The study is … examine the impact of health insurance on catastrophic health care payments for six Indian states.[IGIDR WP -2008-016]. …

insurance framework and econometric modeling is carried out using binary outcomes and multivariate probit estimation through GHK …