Western cultures support the notion that the ideal ‘professional’ behaviour for a leader is primarily rational and carefully controlled emotionally. The relationship of reason and emotion is often played out as one of mutual exclusion, and moreover as one representing hierarchy of...

Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image,...

Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational aspects of emotional...