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Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.; Colvin, Alexander James - In: Academy of Management journal : AMJ 54 (2011) 4, pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
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Emotional labor dynamics : a momentary approach
Gabriel, Allison S.; Diefendorff, James M. - In: Academy of Management journal : AMJ 58 (2015) 6, pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
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The threshold effect of participative leadership and the role of leader information sharing
Lam, Catherine K.; Huang, Xu; Chan, Simon C. H. - In: Academy of Management journal : AMJ 58 (2015) 3, pp. 836-855
Persistent link: https://www.econbiz.de/10011336978
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High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.; Wilk, Steffanie L. - In: Academy of Management journal : AMJ 54 (2011) 5, pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
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Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196
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Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del; Gorjup, María Tatiana; Henry, Laura; … - In: Economic and industrial democracy : EID ; an … 34 (2013) 4, pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
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Negotiating the challenges of a calling : emotion and enacted sensemaking in animal shelter work
Schabram, Kira; Maitlis, Sally - In: Academy of Management journal : AMJ 60 (2017) 2, pp. 584-609
Persistent link: https://www.econbiz.de/10011689407