Lopes, João; Gomes, Sofia; Santos, Nélia; Cussina, Hugo; … - In: Administrative Sciences 13 (2023) 1, pp. 1-15
This paper aims to explore consumer engagement with online retailers through gamification, the use of game mechanics … provides recommendations for retailers to implement a successful co-creation gamification strategy. Companies need to include … qualitative studies on the role of gamification and co-creation in the online retail experience. Many of the findings of this …