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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

by married women working in call centers. We developed the model of emotional dissonance influencing intrinsic motivation … related to intrinsic motivation. Both work overload and work-family conflict were found to be significant moderators that … emotional dissonance and intrinsic motivation. Theoretical and practical implications on emotional labor and emotional …

Persistent link: https://www.econbiz.de/10012817782

Going the extra mile (or not) : a moderated mediation analysis of job resources, abusive leadership, autonomous motivation, and extra-role performance

Parent-Lamarche, Annick; Fernet, Claude; Austin, Stéphanie - In: Administrative Sciences : open access journal 12 (2022) 2, pp. 1-12

autonomous motivation, a psychological mechanism that could be responsible for extra-role performance. Data were collected from … resources and autonomous motivation, but negatively associated with abusive leadership. Nurses’ cynicism is also negatively … associated with autonomous motivation. Importantly, the indirect relation between emotional resources and extra-role performance …

Persistent link: https://www.econbiz.de/10013203070

Perceived investment in employee development, intrinsic motivation and work performance

Kuvaas, Bård; Dysvik, Anders - In: Human resource management journal 19 (2009) 3, pp. 217-236

Persistent link: https://www.econbiz.de/10003870271

Feeling committed to work : how specific forms of work-commitment predict work behavior and performance over time

Steenbergen, Elianne F. van; Ellemers, Naomi - In: Human performance 22 (2009) 5, pp. 410-431

Persistent link: https://www.econbiz.de/10003919830

High performance work system and collective OCB : a collective social exchange perspective

Gong, Yaping; Chang, Song; Cheung, Siu-Yin - In: Human resource management journal 20 (2010) 2, pp. 119-137

Persistent link: https://www.econbiz.de/10003973412

Cognitive fatigue during testing : an examination of trait, time-on-task, and strategy influences

Ackerman, Phillip L.; Kanfer, Ruth; Shapiro, Stacey W.; … - In: Human performance 23 (2010) 5, pp. 381-402

Persistent link: https://www.econbiz.de/10008808363

Examining the construct validity of mastery-avoidance achievement goals : a meta-analysis

Baranik, Lisa E.; Stanley, Laura J.; Bynum, Bethany H.; … - In: Human performance 23 (2010) 3, pp. 265-282

Persistent link: https://www.econbiz.de/10008650928

Within-person fluctuations of proactive behavior : how affect and experienced competence regulate work behavior

Fay, Doris; Sonnentag, Sabine - In: Human performance 25 (2012) 1, pp. 72-93

Persistent link: https://www.econbiz.de/10009505401

Job control and job stressors as predictors of proactive work behavior : is role breadth self-efficacy the link?

Sonnentag, Sabine; Spychala, Anne - In: Human performance 25 (2012) 5, pp. 412-431

Persistent link: https://www.econbiz.de/10009697085

Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor

Maneotis, Sarina M.; Grandey, Alicia; Krauss, Autumn D. - In: Human performance 27 (2014) 1, pp. 80-97

Persistent link: https://www.econbiz.de/10010344828