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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

by married women working in call centers. We developed the model of emotional dissonance influencing intrinsic motivation … related to intrinsic motivation. Both work overload and work-family conflict were found to be significant moderators that … emotional dissonance and intrinsic motivation. Theoretical and practical implications on emotional labor and emotional …

Persistent link: https://www.econbiz.de/10012817782

Going the extra mile (or not) : a moderated mediation analysis of job resources, abusive leadership, autonomous motivation, and extra-role performance

Parent-Lamarche, Annick; Fernet, Claude; Austin, Stéphanie - In: Administrative Sciences : open access journal 12 (2022) 2, pp. 1-12

autonomous motivation, a psychological mechanism that could be responsible for extra-role performance. Data were collected from … resources and autonomous motivation, but negatively associated with abusive leadership. Nurses’ cynicism is also negatively … associated with autonomous motivation. Importantly, the indirect relation between emotional resources and extra-role performance …

Persistent link: https://www.econbiz.de/10013203070

Feeling committed to work : how specific forms of work-commitment predict work behavior and performance over time

Steenbergen, Elianne F. van; Ellemers, Naomi - In: Human performance 22 (2009) 5, pp. 410-431

Persistent link: https://www.econbiz.de/10003919830

Cognitive fatigue during testing : an examination of trait, time-on-task, and strategy influences

Ackerman, Phillip L.; Kanfer, Ruth; Shapiro, Stacey W.; … - In: Human performance 23 (2010) 5, pp. 381-402

Persistent link: https://www.econbiz.de/10008808363

Examining the construct validity of mastery-avoidance achievement goals : a meta-analysis

Baranik, Lisa E.; Stanley, Laura J.; Bynum, Bethany H.; … - In: Human performance 23 (2010) 3, pp. 265-282

Persistent link: https://www.econbiz.de/10008650928

Within-person fluctuations of proactive behavior : how affect and experienced competence regulate work behavior

Fay, Doris; Sonnentag, Sabine - In: Human performance 25 (2012) 1, pp. 72-93

Persistent link: https://www.econbiz.de/10009505401

Job control and job stressors as predictors of proactive work behavior : is role breadth self-efficacy the link?

Sonnentag, Sabine; Spychala, Anne - In: Human performance 25 (2012) 5, pp. 412-431

Persistent link: https://www.econbiz.de/10009697085

Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor

Maneotis, Sarina M.; Grandey, Alicia; Krauss, Autumn D. - In: Human performance 27 (2014) 1, pp. 80-97

Persistent link: https://www.econbiz.de/10010344828

Customer incivility, work engagement and service-oriented citizenship behaviours : does servant leadership make a difference?

Mostafa, Ahmed Mohammed Sayed - In: Human performance 35 (2022) 1, pp. 31-47

Persistent link: https://www.econbiz.de/10012804319

Values that work : exploring the moderator role of protestant work ethics in the relationship between human resources practices and work engagement and organizational citizenship b...

Zúñiga, Carolina; Aguado, David; Cabrera-Tenecela, … - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-14

This research aimed to analyze the moderating effect that Protestant work ethics (PWE) have on the relationship between human resources practices (HRP) and (a) work engagement (WE) and (b) organizational citizenship behavior (OCB). The sample consisted of 299 participants. The results revealed...

Persistent link: https://www.econbiz.de/10012816520