As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems, face substantial challenges in an organization implementing TQM. A principle...

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a Mid-Atlantic university, Importance-Performance Analysis and Intra-Organizational Impact Analysis are introduced. An integration of the results of the two analyses...

Total Quality Management activities are gaining prominence in higher education. Many universities and colleges are implementing these activities across their institutions and incorporating them into the curriculum. Total Quality Management adoption by academia may generally be attributed to...