As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems, face substantial challenges in an organization implementing TQM. A principle...

This paper reports the results of a field study that examined the expectations of users as they relate to the quality of service offered by the information systems (IS) function within organizations. While the results indicate that users have consistently high expectations across organizations,...

As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems,face substantial challenges in an organization implementing TQM. A principle...

This paper reports the results of a field study that examined the expectations of users as they relate to the quality of service offered by the information systems (IS) function within organizations. While the results indicate that users have consistently high expectations across organizations,...

Previous studies have examined the satisfaction of users with information services, but most measured attitudes after use of the system had begun. The focus in this paper is upon the design and test of an instrument suitable for the systems development stage. The traditional Òuser...

The Unified Modeling Language (UML) has received significant attention as the tool of the future for modeling information systems. However, prior to the development of the UML, IS modeling was done with tools such as Data Flow Diagrams (DFDs) and Entity-Relationship Diagrams (ERDs). These tools...

This study examines how the Fortune 500 use transactional public Web sites (TPWS). It applies innovation diffusion theory to identify variables and construct a model to explain differences in adoption rates of TPWS across industries. The study finds high rates of TPWS adoption in the airline,...

This research seeks to determine the extent and direction of computerization of records systems in businesses with identifiable records departments. The data collection methodology was on-site interviews and inspection of facilities in ten businesses selected from cities with populations of more...

This paper reports a study that incorporated a reasoning by analogy (RBA) system into a business simulation game of the microcomputer industry. The RBA system was designed to support a managerÕs intuition and judgement by facilitating the use of analogies. Users search for comparable (i.e.,...

Planned organizational change has been viewed from a variety of conceptual perspectives, and a plethora of variables that impact the change process have been proposed. However, few empirical studies have investigated the relationships thought to exist among change process variables. Drawing from...