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Reliability and flexibility in the quality management of tourism products
Stanciu, Pavel; Hapenciuc, Cristian Valentin - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 482-493
Persistent link: https://www.econbiz.de/10008667259
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The survey of the service quality : application to a hotel using the SERVQUAL model
State, Olimpia; Istudor, Nicolae - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 419-428
Persistent link: https://www.econbiz.de/10008667265
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Considerations regarding quality management in services as a marketing instrument for increasing customers' satisfaction in tourism products
Teodorescu, Nicolae; Stăncioiu, Aurelia-Felicia; Mitu, … - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 412-418
Persistent link: https://www.econbiz.de/10008667266