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Dascălu, Elena Doina; Marcu, Nicu; Hurjui, Ioan - In: Amfiteatru economic : an economic and business research … 18 (2016) 43, pp. 691-705

Performance management is an on-going process, which has an essential component part, performance measurement, which involves the identification, supervision and communication of performance results, through the relation to a set of performance indicators. Based on the assessment results,...

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Managing process performance and quality for sustainability in the service organizations

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Major change in the quality management of the qualitative market research

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Performance assessment of the training service providers in Romania related to the criteria of the common quality assurance framework

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Quality asurance in the Japanese universities

Toma, Sorin-George; Naruo, Shinji - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 574-584

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Using sustainable development indicators in the quality management of service activities case study : Veolia Environment

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Reliability and flexibility in the quality management of tourism products

Stanciu, Pavel; Hapenciuc, Cristian Valentin - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 482-493

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Organizational memory: an approach from knowledge management and quality management of organizational learning perspectives

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The reasssesment of the service quality system within the Romanian hotel industry - a premise for increasing the competition of the tourist offer

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Customer contribution to improving service quality in the hospitality industry

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