Customer contribution to improving service quality in the hospitality industry
Year of publication: |
2009
|
---|---|
Authors: | Vasile, Dragoş Constantin |
Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucureşti : Ed. ASE, ISSN 1582-9146, ZDB-ID 2566390-2. - Vol. 11.2009, 26, p. 441-450
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Hotellerie | Hotel industry |
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