One of the most important antecedents of service customer’s satisfaction is their perceived quality. This article tries … to present the main strategies and research methods for perceived quality, with special focus on bank services. …

Taking into considerations the obvious importance of the concept of quality, the inevitable question arises "What is … the cost of quality?", clearly reaching the notion of "cost". It would seem absolutely logical and natural, that when we … are referring to the total quality cost, from the professional point of view, to have an accountant that should take care …

Total Quality Management is an attractive philosophy and its implementation involves many difficulties. Implementation … of total quality management requires a profound transformation of the organization so that the appearance of strong … that appear in this process. Total quality management is based on knowing the stage of organization and its environment and …

Development of the importance of quality has been produced by a series of economic facts , among which we can name … workforce in manufacturing based organisations to produce increased productivity and add new impetuous to total quality efforts … equipment types and conditions. In Romania, the implementation of assurance quality systems began in 1980 . The implementation …

impact. The improvement of comfort and service quality in the tourism field is a permanent goal of the relevant entities, but … also an essential criterion for the selection of tourists. For Romania, the quality tourism should represent a priority for …

The need for efficiency and quality in the managerial document is more acutely felt at all levels of governance from …

new public management, in order to improve the quality of public services in terms of efficiency and effectiveness, which …